Good Customer Service
I ordered this product and was not able to take advantage of all its features. That apparently was my fault simply because I didn't realize what "tunerless" meant. The question then became one of returning it to the vendor. I was able to do that and I did receive my money back. What I look forward to whenever I purchase anything is good customer service. Mistakes can happen --- in this case, my mistake --- and products can be defective --- this one wasn't --- and the question then becomes: how will the vendor respond to the customer's problem? Good vendors always respond with good customer service. This one did, accepting that I had been at fault but, nonetheless, taking the product back, waiving a restocking fee, and returning my money. To sum up: in my mind good customer service is every bit as important as a good product at a good price. I am satisfied with the way this was handled and would not hesitate to purchase merchandise again via Amazon from this vendor. However, next time I will make sure I understand everything before ordering!

no closed captioning for vhs tapes
Because so many shows are copyright protected and unable to be copied on a DVD disc, we are still taping most of our shows on a VCR. This Samsung unit played well, but would not show closed captioning on a tape. It will on a DVD disc. I contacted the company and was told that they do NOT provide closed captioning for the VCR portion of the unit, only the DVD.
We are older and a little hard of hearing so the closed captioning is a necessity for us. I wish I had known this sooner and I would not have purchased this product.

dvd-vr375
the combo recorder functions well, it is simple to use and manual are difficult to understand. formatting of the discs is easy. however the recorder does not like the -dvd.

As It Should Be
First Rate!! Great Price, Fast Ship, Spot On Support.

I have recommended this new company to a friend and will be doing business with them in the future.

Keep up the good work.

Don't buy if you plan on dubbing !!!!!!!
My plight started with a refurbished unit which out of the box when I dubbed a VHS tape to a DVD the audio and video were not in sync.
Samsung suggested they repair the unit and after 2 repair tries sent me a new one. The new one did the same thing. Determined to get one that worked, I bought two more from a local store, both units had the same problem, the audio and video are out of sync. I have been playing with this model unit for 3 months and have tried every remedy that other folks who experienced the same problem with this unit tried, different speed DVD's x4, x8, x16, -R, +R, etc and different VHS tape to record from with no positive result.

Bottom line, if you are buying this unit to dub, DON'T BUY IT!